Frequently asked questions about Divine data security
We do everything in our control to make sure the data we have in our system is used for one purpose: making your life easier with buying Divine products. Below are some answers to commonly asked questions regarding the security of the data we have at Divine:
We maintain physical, electronic, and procedural safeguards designed to guard and prevent misuse of your personal information. Our security measures include industry-standard physical, technical and administrative measures to prevent unauthorized access to or disclosure of your information, to maintain data accuracy, to ensure the appropriate use of information, and otherwise safeguard your personal information. We restrict access to your non-public personal information to those employees and third parties who need such information to provide products or Services.
Please recognize that protecting your personal information is also your responsibility. We ask you to be responsible for safeguarding your password, secret questions and answers and other authentication information you use to access our Services.
Please be aware that, despite our best efforts, no security system is impenetrable. In the event of a security breach, we will promptly notify you and the proper authorities if required by law.
How do we handle your data?
How is data stored at rest?
Within Divine’s cloud (built on top of AWS), customer data is stored encrypted. Customer data has multiple encryption keys which are rotated on a regular basis to reduce the risk of the data being compromised even in the event of key exposure.
Within the mobile application, data storage follows the platform’s standards for application-secure data; any sensitive data that is used by the application is not stored on the mobile device, but is instead securely transported to Divine’s cloud for storage.
If you are a security researcher and believe you have found a bug in one of our connected products, we'd like to hear from you! Please visit our Bug Bounty program for the program's rules and to submit your research for consideration.
For any additional questions, please email us.